RE F U N D S / R E T U R N S & SHIPPING POLICIES

RE F U N D S / R E T U R N S

1. ARE REFUNDS ALLOWED?/ CAN I RETURN AN ITEM?

Sorry, refunds are NOT PERMITTED once an item(s) has shipped, or if the order is a pre-order. However, you may cancel an order within the first 12HRS of placing an order. 

2. CAN I EXCHANGE MY TEA IF I ORDERED THE WRONG SIZE OR FLAVOR? CAN I EXCHANGE MY OIL FOR SIMILIAR REASONS?

No, exchanges are not permitted due to the nature of our products. PLEASE double-check your order at checkout before making payment.  

SHIPPING POLICY

Your order will ship via UPS or Canada Post depending where you live. This is to make certain that all customer orders arrive safely to their destination.

Due to the global situation, please allow up to 1 week to process your order. However, we will commence working on each order as soon as possible. You will receive a tracking number once it becomes available.

P A Y M E N T
1. WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept PAYPAL and Major Credit Cards excluding AMERICAN EXPRESS. PLEASE CONTACT US IF YOU WISH TO DISCUSS OTHER FORMS OF PAYMENT.

2. I WANT TO ORDER FROM YOU, BUT MY COUNTRY IS NOT LISTED IN THE CHECK OUT FORM.

We apologize for the inconvenience. Please email us and we'll help you order: officialawakenedyou@gmail.com